Processing Your Customer Orders In The Virtual Office

Processing your customer orders (including CHS and Juice PLUS+ Effect orders) using your Virtual Office is very easy. Follow the steps below and you will be a pro very soon!

1. Login to your Virtual Office www.nsaonline.com
2. Go to to "My Customers" -> "Submit Customer Order" (or if you are placing a Children's Health Study order -> "Submit New CHS Order")
3. If your customer is a "Juice PLUS+ Effect Customer" i.e. you have explained to them that if they commit to doing 30mins of exercise 5 days per week for 12 weeks then they can receive FREE a 2 month supply of Juice PLUS+ Complete Meal Replacement and they want to do this program then click in the "Juice PLUS+ Effect" button top of the order form - otherwise leave this blank.
4. Select the customers preferred payment option:
• By default this is set to the 4 month installment option as this is the most common option chosen by Juice PLUS+ customers
• If your customer wants to pay in 1 payment up front then select the full payment option
• The 2 month option is for couples who are sharing a box of Juice PLUS+.  I personally do not ever use this option as if a couple are sharing a 4 month supply they will need their Juice PLUS+ shipped every 2 months.  This means that over a 4 month period they are paying freight twice!  It is much better to have each person place their own personal order for 4 months and they pay only 1 lot of shipment.
5. Enter the quantity required - in the boxes next to the products and click "add to cart"
6. Checkout - by clicking the button option on the right hand side of the page once you are done entering the quantities against each product.
7. Fill in your customer shipping details - A page will load once you have clicked "checkout" where you will enter the details of your customer:
• The items in red are mandatory and your order will not process if you do not have these details
• If your customer does not have a valid email address you can enter none@none.com.au
• If your customer lives in an apartment or the product is being delivered to a business address you cannot use the format 34/75 Smith Street.  You must have Apartment 34 on the first address line, and 75 Smith Street on the second address line in order for the system to process the order.
8. Enter the date to process the order - in the calendar at the bottom of the page.
• The default is today's date however at times your customer may wish to delay the processing (perhaps they are waiting for their salary to clear or they are going away etc) so you can select the date that your customer wishes to have their order processed.  This allows you to place the order today so you don't have to think about it, and the customer order will be processed on the date you selected.
9. Enter the credit card details:
• select the type of credit card
• enter the card number
• enter the card expiry date
• click on the "Continue" button
• a confirmation screen will load
• check that the details are all correct and then click "Process Order and Add Customer To My Address Book"
• Congratulations! You have now processed your new customer order! 
10. Team JP Customer Care Program
• Enter the name and email address of your new customer into the Team JP Customer Care Program: Customer Care Data Entry
  

If your customer does not have credit card then you cannot process the order online using the Virtual Office.  Instead you will need to give your customer a Direct Debit Form (which you can download from the Team JP University Site Downloads Area "Forms and Applications".  Your customer needs to provide their bank account details and they need to sign this form.  Then you can scan and email both the Direct Debit Form and the Preferred Customer (or Children's Health Study) Order Form to pcsupportau@nsai.com